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Automobile
COMPLAINT MANAGEMENT SYSTEM
The solution is meant for the Customer that have vast geographical expanse and operational diversity, facing challenges in standardizing and managing external customer complaints. This study explores the design and implementation of a comprehensive web system leveraging Microsoft’s Power Platform and SharePoint Online.
The goal is to streamline complaint registration, ensure timely response, provide global oversight, and automate reporting functionalities.
Overview
Revolutionizing Online Compliance Training with a Modern, Scalable, and Engaging Learning Management System
Industry: Online compliance training and e-learning solutions
Partnership: Customer collaborated with Parallel Minds to build and manage LMS / later extended it as SaaS.
Customer is a renowned provider of online compliance training and e-learning solutions. With over two decades of experience, customer has been at the forefront of the industry, delivering high-quality training content to organizations across various sectors. To enhance the learning experience and cater to evolving client needs, customer embarked on building a cloud-first Learning Management System (LMS).
Challenge
The existing solution fell short of being a modern, scalable, and user-friendly LMS that could meet the unique requirements of Syntrio’s clients.
Key challenges included
- Inefficient Training Program Management: The existing LMS lacked effective tools for clients to manage their training programs, making it challenging to track learner progress and generate comprehensive reports.
- Lack of Mobile Responsiveness and Customizability: The outdated LMS was not mobile-responsive, accessible, and fully customizable, limiting its alignment with clients’ branding guidelines and hindering an optimal learning experience.
Solution
The introduction of the new LMS, developed in collaboration with Parallel Minds, revolutionized online compliance training for the customer and its clients.
- Enhanced Learning Experience: The LMS delivers a superior learning experience through its modern, intuitive user interface, engaging content formats, and interactive features. Learners can easily navigate the platform and access training materials on any device, fostering an immersive and personalized learning journey.
- Increased Engagement and Completion Rates: The LMS has witnessed a significant boost in learner engagement and completion rates. The incorporation of multimedia elements, a bit of gamification techniques, and social learning functionalities at enterprise level has captivated learners, resulting in higher participation and improved knowledge retention.
- Efficient Training Program Management: Customers’ clients now have powerful tools at their disposal to effectively manage training programs. They can effortlessly assign courses, track learner progress in real-time, generate comprehensive reports, and monitor the overall effectiveness of their training initiatives.
- Full Customizability and Branding: The LMS offers extensive customization options, allowing clients to tailor the platform to align seamlessly with their branding guidelines. From logo integration to color schemes and user interface customization, clients can create a fully branded and immersive learning environment for their employees.
Results
Business impact and growth
The LMS has been a game-changer for customer, driving remarkable business impact and growth:
- Market Leadership and Increased Revenue: The introduction of the LMS has reinforced customers’ position as a leading provider of online compliance training and e-learning solutions. Its cutting-edge features, scalability, and robust performance have attracted new clients, expanded the customer base, and boosted revenue generation.
- Streamlined Operations and Cost Savings: The new LMS has significantly reduced the time and effort required to manage training programs. Automation features, streamlined workflows, and centralized data management have resulted in operational efficiencies and cost savings for the customer and its clients.
Tech Stack
The LMS is built on a robust technology stack, leveraging the following technologies:
- Azure PaaS (Platform as a Service): The cloud-based infrastructure provided by Microsoft Azure ensures scalability, high availability, and seamless integration capabilities.
- Microsoft .NET Core: The cross-platform framework powers the backend of the LMS, delivering optimal performance and enabling rapid development.
- MVC.NET (Model-View-Controller): The MVC architectural pattern provides a structured approach to building the user interface, enabling modular development and easy maintenance.
- Web API: The Web API framework facilitates seamless integration with external systems, enabling data exchange and enhancing the LMS’s interoperability.
- The development team utilized Azure DevOps for build automation and deployment to various environments, ensuring efficient development processes and high-quality software delivery.
Conclusion
The customers’ Cloud & On-Premises LMS, developed in collaboration with Parallel Minds, has transformed online compliance training. By addressing the limitations of the previous LMS, the newly built LMS has significantly improved the learning experience, increased engagement and completion rates, and streamlined training program management. With its robust tech stack, mobile responsiveness, and customization capabilities, the new LMS has helped customer strengthen its market position, expand its client base, and drive revenue growth.
Customer and its clients now have a modern, scalable, and engaging LMS that empowers them to deliver effective and personalized compliance training in the ever-evolving digital landscape.
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