Automobile
COMPLAINT MANAGEMENT SYSTEM
The solution is meant for the Customer that have vast geographical expanse and operational diversity, facing challenges in standardizing and managing external customer complaints. This study explores the design and implementation of a comprehensive web system leveraging Microsoft’s Power Platform and SharePoint Online.
The goal is to streamline complaint registration, ensure timely response, provide global oversight, and automate reporting functionalities.
Overview
The organization required an efficient solution to train its staff effectively. This case study focuses on the creation of an innovative Learning Management System (LMS) for medical assistants, aiming to combine the efficiency of Low-Code No-Code (LCNC) platforms with the robustness of standard software development.
Challenge
The challenge was to develop a dynamic LMS for medical assistants swiftly and efficiently, without the overheads of traditional software development. The objective was to ensure timely and proficient training for staff while minimizing costs and development efforts.
Solution
Rapid Development with Outsystems: Using the LCNC platform Outsystems, the LMS was swiftly developed, overcoming the limitations of traditional software development. This rapid deployment was achieved with a fraction of the time and effort typically required.
Configurable Learning Path: Administrative teams could easily configure unique training plans, adapting the platform to diverse equipment operation needs, ensuring flexibility and customization.
Interactive Learning with AR/VR: Learners experienced a rich, interactive environment with modes like “Try-me” and “Use-me”, combined with AR/VR simulations, enhancing engagement and understanding.
Efficient Performance Analytics: The LMS design facilitated quick capturing and evaluation of learner performance, aiding in continuous improvement and effectiveness.
Results
Accelerated Development: The use of Outsystems as an LCNC platform ensured the LMS was ready in record time, meeting tight deadlines and accelerating time-to-market.
Cost and Effort Efficiency: The LCNC approach drastically reduced development efforts, resulting in significant cost savings for the organization.
Enhanced User Experience: The blend of traditional software robustness with LCNC flexibility translated into an intuitive, user-friendly LMS, enhancing user satisfaction and engagement.
Customer Satisfaction: The rapid delivery and efficiency of the solution exceeded customer expectations, leading to overwhelming positive feedback and improved staff training outcomes.
Conclusion
The integration of the LCNC platform, Outsystems, into the healthcare training landscape exemplified the future of software development. By significantly reducing development timelines and efforts, while not compromising on quality and functionality, the project was a testament to the transformative power of LCNC platforms.
Share:
More Case Studies
Have a business challenge that requires a low code solution?
Our Esteemed Clients
Parallel Mind has been assisting Fortune 500 companies and established brands in building robust software foundations for over 16 years.
