In the pre-state, customer faced several challenges in their content creation and management processes. The limitations of their existing tools and workflows hindered efficiency and hindered their ability to deliver optimal e-Learning experiences.

The key pain points in the pre-state included:

• Manual Content Management: Customers’ content and instructional designing team relied on manual processes, such as writing and reviewing storyboards and sharing documents through email. This approach was time-consuming, prone to errors, and lacked a centralized system for collaboration.
• Outdated Software Tools: The content team faced limitations with their existing software tools. They used outdated technologies like ADOBE Flash to create animations in the e-Courses. This not only posed compatibility issues but also limited their ability to incorporate modern interactive elements.
• Complex Localization Process: Maintaining different language files for the content in each course added complexity to the localization process. The team had to manage multiple versions of the same course to cater to different language requirements.
• Manual Styling and Brand Customization: The content team had to manually put together HTML pages and individually style them for each course. This was time-consuming and made it difficult to maintain consistency and adhere to brand guidelines. Customizing the content styling based on each customer’s branding specifications was a tedious task.
• Versioning and Variant Management Challenges: Syntrio struggled to maintain different versions of courses for each customer. This made it challenging to track and manage changes, leading to potential confusion and version control issues.
• Limited Course Interactions: The existing tools and technologies restricted the content team’s ability to create engaging and interactive e-Courses. This limitation impacted the overall learning experience and reduced learner engagement.
• Non-Responsive Course Packaging: The packaging of e-Courses was not responsive, requiring significant effort to support various device form factors. Ensuring a consistent and optimized learning experience across different devices was a challenge.

Manual and Email-Intensive Processes: Many critical business processes relied heavily on manual intervention and email communication, leading to inefficiencies and potential errors.
Subscription Management Complexity: Managing subscription packages for multiple products and services for clients was a cumbersome process, often prone to errors and inconsistencies.
Lack of Trial Mechanism: Clients had no means to preview and assess eCourses before making a purchase decision, hindering their ability to choose the right training content.
Tedious Subscription Renewals: The renewal process for subscriptions was laborious and time-consuming, causing delays and inconvenience for both the customer and its clients.
Limited Product Showcasing: There was no easy way to showcase the full catalog of eCourses and eLearning products to clients, resulting in missed sales opportunities.
Disconnected Stakeholders: Sales, administrative, and customer success teams operated on different platforms, leading to communication gaps and inefficiencies.
Lack of Visibility and Analytics: The customer lacked comprehensive visibility into its product catalog and customer engagement, making it challenging to promote courses effectively and track sales performance.
Struggle to set the right culture in an organization.

• No tools for enabling learning and team culture.
• No dashboard to track and assess sentiments of the staff.
• No tool for hotline reporting
• Misconduct incident
• No tool for visibility on incident reporting and severity categorization