eLearning Course Authoring Tool

Automobile

COMPLAINT MANAGEMENT SYSTEM

The solution is meant for the Customer that have vast geographical expanse and operational diversity, facing challenges in standardizing and managing external customer complaints. This study explores the design and implementation of a comprehensive web system leveraging Microsoft’s Power Platform and SharePoint Online.

The goal is to streamline complaint registration, ensure timely response, provide global oversight, and automate reporting functionalities.

Overview

Our client is a leading provider of online compliance training and e-learning solutions. The company has been a pioneer in the industry for more than two decades, and it has built a reputation for delivering high-quality, engaging, and effective training content to organizations across various industries.

There is a continuous need to churn a lot of e-Courses which are SCORM or AICC compliant. Not only the new e-courses but there is a continuous need to manage existing courses and update them depending on changes in the law and context etc. Plus, there is a need to publish the e-Courses in different languages.

To overcome the challenges in content creation and management, customer collaborated with Parallel Minds to develop a cutting-edge Course Authoring Tool that revolutionized their content creation workflow.

This case study highlights the pre-state challenges faced by customer, the solutions offered by the course authoring tool, and the transformative post-state outcomes.

Challenge

In the pre-state, customer faced several challenges in their content creation and management processes. The limitations of their existing tools and workflows hindered efficiency and hindered their ability to deliver optimal e-Learning experiences.

The key pain points in the pre-state included:

Manual Content Management: Customers’ content and instructional designing team relied on manual processes, such as writing and reviewing storyboards and sharing documents through email. This approach was time-consuming, prone to errors, and lacked a centralized system for collaboration.
Outdated Software Tools: The content team faced limitations with their existing software tools. They used outdated technologies like ADOBE Flash to create animations in the e-Courses. This not only posed compatibility issues but also limited their ability to incorporate modern interactive elements.
Complex Localization Process: Maintaining different language files for the content in each course added complexity to the localization process. The team had to manage multiple versions of the same course to cater to different language requirements.
Manual Styling and Brand Customization: The content team had to manually put together HTML pages and individually style them for each course. This was time-consuming and made it difficult to maintain consistency and adhere to brand guidelines. Customizing the content styling based on each customer’s branding specifications was a tedious task.
Versioning and Variant Management Challenges: Syntrio struggled to maintain different versions of courses for each customer. This made it challenging to track and manage changes, leading to potential confusion and version control issues.
Limited Course Interactions: The existing tools and technologies restricted the content team’s ability to create engaging and interactive e-Courses. This limitation impacted the overall learning experience and reduced learner engagement.
Non-Responsive Course Packaging: The packaging of e-Courses was not responsive, requiring significant effort to support various device form factors. Ensuring a consistent and optimized learning experience across different devices was a challenge.

Solution

The development and implementation of the Course Authoring Tool, transformed customers’ content creation and delivery processes, resulting in numerous benefits:

Streamlined Content Production: The content team now generates and supports multiple courses in parallel, significantly improving the delivery turnaround time.
Efficient Version and Variant Management: The delivery team can easily manage versions and variants for each e-Course, reducing complexity and ensuring accurate customization.
Accelerated Review Process: The adoption of Course Authoring Tool led to a 90% reduction in the e-Course review process, enabling faster content iterations and approvals.
Enhanced Course Design: Course authors can effortlessly design themes based on customers’ branding guidelines and choose from a wide range of page design templates.
Visually Appealing and Responsive e-Courses: The output e-Courses created with tool are visually appealing, responsive, and support rich media, enhancing the overall learning experience.
Efficient Course Deployment: The size of each course has been reduced by 90%, leading to more efficient deployment and rendering. This optimization is achieved by eliminating the need to bundle audio, video, and other media assets within the course package.
70% improvement in the delivery turnaround time of eCourses.

Results

Value proposition of Course Authoring Tool

The Course Authoring Tool, presents a compelling value proposition for the customer:

Efficiency and Productivity: Course Authoring Tool enables parallel content production, reduces review times, and streamlines version and variant management, resulting in significant time savings and increased productivity.
Enhanced Course Design: The tool offers a wide range of design templates and customization options, empowering course authors to create visually appealing and brand-aligned e-Courses.
Responsive and Engaging Learning Experience: Course Authoring Tool ensures that e-Courses are responsive across devices, supporting a seamless learning experience for learners accessing the content on different platforms.
Optimized Course Size: The efficient packaging of e-Courses reduces their size by 90%, resulting in faster deployment, reduced bandwidth usage, and improved performance.
Improved Collaboration and Communication: Course Authoring Tool centralizes content authoring and review processes, facilitating collaboration and communication between the content team, instructional designers, and stakeholders involved in the course development lifecycle.

Conclusion

Overall, the adoption of Course Authoring Tool has revolutionized customers’ content creation and delivery, enabling them to provide high-quality, visually engaging, and responsive e-Courses while improving operational efficiency and customer satisfaction