In the pre-state, customer faced several challenges in their content creation and management processes. The limitations of their existing tools and workflows hindered efficiency and hindered their ability to deliver optimal e-Learning experiences.

The key pain points in the pre-state included:

• Manual Content Management: Customers’ content and instructional designing team relied on manual processes, such as writing and reviewing storyboards and sharing documents through email. This approach was time-consuming, prone to errors, and lacked a centralized system for collaboration.
• Outdated Software Tools: The content team faced limitations with their existing software tools. They used outdated technologies like ADOBE Flash to create animations in the e-Courses. This not only posed compatibility issues but also limited their ability to incorporate modern interactive elements.
• Complex Localization Process: Maintaining different language files for the content in each course added complexity to the localization process. The team had to manage multiple versions of the same course to cater to different language requirements.
• Manual Styling and Brand Customization: The content team had to manually put together HTML pages and individually style them for each course. This was time-consuming and made it difficult to maintain consistency and adhere to brand guidelines. Customizing the content styling based on each customer’s branding specifications was a tedious task.
• Versioning and Variant Management Challenges: Syntrio struggled to maintain different versions of courses for each customer. This made it challenging to track and manage changes, leading to potential confusion and version control issues.
• Limited Course Interactions: The existing tools and technologies restricted the content team’s ability to create engaging and interactive e-Courses. This limitation impacted the overall learning experience and reduced learner engagement.
• Non-Responsive Course Packaging: The packaging of e-Courses was not responsive, requiring significant effort to support various device form factors. Ensuring a consistent and optimized learning experience across different devices was a challenge.