Current Process State:
Manual Intake and Physical handovers risk delays and information loss.
Verbal/Written feedback elongates timelines.
Manual Approvals may lead to miscommunications.
Implementations occur without traceability.
Data is stored in disparate locations.

Future Digital Process State:
Standardized data capture via Power Apps.
Power Automate ensures instant availability to validators and streamlines the request process.
Transparent Feedback Loops via Power Apps.
Streamlined approvals through the same platform.
Centralized Data Storage on SharePoint Online.

User Journeys:
Originator: Recognizes process flaws, uses Power App to submit observations, and transitions to the waiting phase.
Validator: Prompted by notifications, assesses the submission via Power App, and concludes by forwarding or returning the request.
Approver: Reviews previous interactions and approves or declines the request.
Implementer: Focuses on execution using all prior data and updates the system upon task completion.