Integrating Power Platform, SharePoint, and Dataverse and TimeExtender

Customer embarked on a digital transformation journey, leveraging Microsoft’s power platform.

Key Features & Implementations

1. Power Apps for Digital Complaint Registration: A custom app was developed using Power Apps. This allowed salespeople to register complaints seamlessly via an intuitive interface.
2. SharePoint Integration: Complaint data was stored and managed in SharePoint lists, ensuring centralized data access and management.
3. Automated Workflows with Power Automate: Processes like complaint progression, technician assignment, and resolution status updates were automated using Power Automate, reducing manual interventions.
4. Dataverse for Data Storage: Leveraging Dataverse’s robust data management capabilities, structured complaint data was stored for advanced analytics and secure accessibility.
5. Power BI for Data Visualization & Analytics: Integration with Power BI provided dynamic dashboards, offering insights into complaint trends, technician feedback, and resolution timelines.

User Journeys

Incorporating the Microsoft ecosystem ensured that every stakeholder experienced enhanced functionalities:

• Salespersons: Utilized Power Apps for complaint registration and monitored status via SharePoint lists.
• Complaint Committee: Accessed centralized data on SharePoint, and used Power Automate for technician assignment and complaint categorization.
• Technicians: Received assignments via Power Automate notifications and updated resolutions in real-time using mobile-friendly Power Apps.
• Management & R&D: Benefited from Power BI’s analytics, which offered actionable insights derived from Dataverse-stored information.