Learning Management System
Overview Revolutionizing Online Compliance Training with a Modern, Scalable, and Engaging Learning Management System Industry: Online
Our customer is a leading provider of online compliance training and e-learning solutions. The company has been a pioneer in the industry for more than two decades, and it has built a reputation for delivering high-quality, engaging, and effective training content to organizations across various industries.
The platform is a suite of tools and resources designed to help organizations improve their workplace culture and employee engagement. The heart of this unique program is a suite of communication tools, resources, and real-time analytics. The platform provides complete visibility and actionable data points to improve, monitor, and promote your cultural imperatives. The platform becomes a window into your organization’s culture with leading indicators about areas that require your attention and unique growth opportunities.
Industry: Online compliance training and e-learning solutions
Partnership: Collaborated with Parallel Minds to build and maintain Engage platform.
Manual and Email-Intensive Processes: Many critical business processes relied heavily on manual intervention and email communication, leading to inefficiencies and potential errors.
Subscription Management Complexity: Managing subscription packages for multiple products and services for clients was a cumbersome process, often prone to errors and inconsistencies.
Lack of Trial Mechanism: Clients had no means to preview and assess eCourses before making a purchase decision, hindering their ability to choose the right training content.
Tedious Subscription Renewals: The renewal process for subscriptions was laborious and time-consuming, causing delays and inconvenience for both the customer and its clients.
Limited Product Showcasing: There was no easy way to showcase the full catalog of eCourses and eLearning products to clients, resulting in missed sales opportunities.
Disconnected Stakeholders: Sales, administrative, and customer success teams operated on different platforms, leading to communication gaps and inefficiencies.
Lack of Visibility and Analytics: The customer lacked comprehensive visibility into its product catalog and customer engagement, making it challenging to promote courses effectively and track sales performance.
Struggle to set the right culture in an organization.
The implementation of the Engage platform, in collaboration with Parallel Minds, addressed these challenges comprehensively:
Unified Platform: Engage successfully brought all stakeholders onto a single platform, streamlining processes and enabling seamless collaboration between sales, administration, and customer success teams.
Automation and Streamlined Processes: The platform kind of automated marketing, sales, renewal, service delivery, and after-sales processes, reducing manual efforts and enhancing operational efficiency.
Enhanced Sales Focus: With licensing and subscription creation automated, the customer sales team could concentrate on sales activities, maximizing their productivity and revenue generation.
Customer Adoption Intelligence: The Engage platform provided the sales team with valuable insights into customer adoption patterns, enabling them to tailor their approach and upsell relevant eCourses based on hotline data analytics.
Improved Visibility and Actionable Insights: Customers’ customers gained complete visibility into their organization’s culture and actionable data points to drive improvement. Engage served as a window into cultural imperatives, offering leading indicators and growth opportunities.
Enriched Customer Experience: Customers could access a range of features and resources through the Engage platform, including culture awareness bursts, cultural insights, hotline reporting, a comprehensive course catalog, real-time insights, and the ability to load and bundle eCourses from the catalog.
Customers’ customers could load/view
Tech Stack and Devops
The implementation of the Cloud Platform has transformed workplace culture and employee engagement for organizations. By addressing the limitations of the pre-state, the customer achieved streamlined operations, automated processes, improved visibility, and enhanced customer experience.
The platform’s advanced analytics capabilities empowered both the customer and its customers to make data-driven decisions, promote cultural imperatives, and deliver personalized eLearning experiences. With its robust tech stack and adoption of DevOps practices, the Engage platform has solidified customers’ position as a leader in the online compliance training and e-learning industry, fostering growth and success for the company and its clients
Tech Stack
The Engage platform was built using modern technologies, including Microsoft Azure and Tech Stack, microservices architecture, and Web API. The development team utilized Azure DevOps for build automation and deployment to various environments, ensuring efficient development processes and high-quality software delivery.
The implementation of the Cloud Platform has transformed workplace culture and employee engagement for organizations. The customer achieved streamlined operations, automated processes, improved visibility, and enhanced customer experience. The platform’s advanced analytics capabilities empowered both customer and its customers to make data-driven decisions, promote cultural imperatives, and deliver personalized eLearning experiences.
With its robust tech stack and adoption of DevOps practices, the Engage platform has solidified customers position as a leader in the online compliance training and e-learning industry, fostering growth and success for the company and its clients.
Overview Revolutionizing Online Compliance Training with a Modern, Scalable, and Engaging Learning Management System Industry: Online
Overview iWellBooks is a cloud-based enterprise web application developed by Parallel Minds for TLX, a
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